Privacy Policy

1. Data Protection at a Glance General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that personally identifies you. Detailed information on data protection can be found in our privacy policy below.

Data Collection on this Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. The contact details of the website operator can be found in the "Responsible Entity" section of this privacy policy.

How do we collect your data?

Your data is collected, in part, by you providing it to us. This may include data that you enter into a contact form, for example.

Other data is automatically or with your consent collected by our IT systems when you visit the website. This primarily includes technical data (e.g., internet browser, operating system, or the time of the page visit). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure the proper functioning of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time, free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to file a complaint with the competent supervisory authority.

For these matters and any further questions regarding data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When you visit this website, your browsing behavior may be statistically evaluated. This is primarily done with analysis programs.

You can find detailed information about these analysis programs in the following privacy policy.

2. Hosting

External Hosting

This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access, and other data generated via a website.

The use of the host is for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

Our host will only process your data to the extent necessary to fulfill its performance obligations and will follow our instructions regarding this data.

We use the following host:

domainfactory GmbH

Oskar-Messter-Str. 33

85737 Ismaning Germany

Data Processing Agreement

We have entered into a data processing agreement (DPA) with the above-mentioned provider. This is a legally required contract that ensures that this provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Information

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data are collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g., communication by email) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.

Responsible Entity

The responsible entity for data processing on this website is:

Relux GmbH

Markus Schlegel

Im Böttlin 6

88699 Frickingen Germany

Phone: +49 75 54. 98 72 70

Email: info@relux.com

The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Period

Unless a specific storage period is mentioned in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons to retain your personal data (e.g., tax or commercial retention periods); in the latter case, the deletion will occur after these reasons cease to apply.

Notice Regarding Data Transfer to the USA and Other Third Countries:

We use tools from companies based in the USA or other data protection-law non-secure third countries. When these tools are active, your personal data may be transferred to and processed in these third countries. We would like to point out that these countries do not guarantee a level of data protection comparable to the EU. For example, US companies are obliged to disclose personal data to security authorities without the possibility for you, as a data subject, to legally challenge this. Therefore, it cannot be ruled out that US authorities (e.g., intelligence agencies) may process, evaluate, and permanently store your data located on US servers for surveillance purposes. We have no influence on these processing activities.

Revocation of Your Consent for Data Processing:

Many data processing operations are only possible with your explicit consent. You can revoke consent that has already been given at any time. The legality of data processing carried out before the revocation is not affected by the revocation.

Right to Object to Data Collection in Special Cases and Against Direct Marketing (Art. 21 GDPR):

If data processing is based on Art. 6 para. 1 lit. e or f GDPR, you have the right to object, on grounds relating to your particular situation, to the processing of your personal data, including profiling based on these provisions. The respective legal basis for data processing can be found in this privacy policy. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims (objection pursuant to Art. 21 para. 1 GDPR).

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such marketing, including profiling to the extent it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct marketing (objection pursuant to Art. 21 para. 2 GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority:

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to Data Portability:

You have the right to have data that we process based on your consent or in fulfillment of a contract automatically handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent that it is technically feasible.

SSL/TLS Encryption:

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this website uses SSL or TLS encryption. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on this Website:

If, after the conclusion of a paid contract, there is an obligation to provide us with your payment details (e.g., account number for direct debit authorization), these data are required for payment processing.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar. With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

Information, Deletion, and Correction:

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin, recipient, and the purpose of data processing, as well as a right to correction or deletion of this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time.

Right to Restrict Processing:

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restrict processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the examination, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you need it for the exercise, defense, or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have filed an objection pursuant to Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
  • If you have restricted the processing of your personal data, these data - apart from their storage - may only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

If you have restricted the processing of your personal data, these data - apart from their storage - may only be processed with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State."

Objection to Promotional Emails:

The use of contact information published within the framework of imprint obligations for sending unsolicited advertisements and informational materials is hereby objected to. The operators of this website explicitly reserve the right to take legal action in the case of unsolicited promotional information, such as spam emails.

 

4. Data Collection on this Website

Cookies

Our websites use so-called "cookies." Cookies are small text files that do not harm your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain stored on your device until you delete them manually or your web browser automatically deletes them.

In some cases, cookies from third-party companies may also be stored on your device when you enter our site (third-party cookies). These allow us or you to use certain services of the third-party company (e.g., cookies for processing payment services).

Cookies serve various functions. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or video display). Other cookies are used to analyze user behavior or display advertising.

Cookies that are necessary for the electronic communication process (necessary cookies) or for providing certain functions requested by you (functional cookies, e.g., for the shopping cart function) or for optimizing the website (e.g., cookies for measuring web audience) are stored based on Art. 6(1)(f) of the GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the relevant cookies is based solely on this consent (Art. 6(1)(a) of the GDPR); consent can be revoked at any time.

You can configure your browser to notify you about the setting of cookies and only allow cookies in individual cases, accept cookies for specific cases, or generally exclude them and enable the automatic deletion of cookies when the browser is closed. Disabling cookies may limit the functionality of this website.

In cases where third-party cookies or cookies are used for analytical purposes, we will inform you separately within this privacy policy and, if necessary, request your consent.

Contact Form

If you submit inquiries to us via the contact form, your data entered into the contact form, including the contact details you provide, will be stored by us for the purpose of processing the inquiry and for any follow-up questions. We do not pass on this data without your consent.

The processing of these data is based on Art. 6(1)(b) of the GDPR, provided your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries sent to us (Art. 6(1)(f) of the GDPR) or on your consent (Art. 6(1)(a) of the GDPR) if it has been obtained.

The data you enter into the contact form will remain with us until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g., after fulfilling your request). Mandatory statutory provisions - in particular, statutory retention periods - remain unaffected.

Inquiries via Email, Telephone, or Fax

If you contact us via email, telephone, or fax, your inquiry, including all the resulting personal data (name, inquiry), will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

The processing of these data is based on Art. 6(1)(b) of the GDPR, provided your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6(1)(a) of the GDPR) and/or on our legitimate interests (Art. 6(1)(f) of the GDPR), as we have a legitimate interest in the effective processing of the inquiries sent to us.

The data sent by you to us via contact inquiries will remain with us until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g., after your request has been fulfilled). Mandatory statutory provisions - in particular, statutory retention periods - remain unaffected.

Registration on this Website

You can register on our website to access additional features offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you of any important changes, such as those to the scope of the offer or technical changes, we will use the email address specified during registration.

The processing of the data entered during registration is based on your consent (Art. 6(1)(a) of the GDPR). You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

The data collected during registration will be stored by us as long as you are registered on our website and will subsequently be deleted. Statutory retention periods remain unaffected.

5. Analysis Tools and Advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies, or conduct its own independent analyses. Its sole purpose is to manage and deploy the tools integrated through it. However, Google Tag Manager does collect your IP address, which may be transmitted to Google's parent company in the United States.

The use of Google Tag Manager is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in quickly and easily integrating and managing various tools on its website. If consent has been requested, the processing will be carried out solely on the basis of Article 6(1)(a) of the GDPR and § 25(1) of the German Telemedia Act (TTDSG) if the consent includes the storage of cookies or access to information on the user's device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the United States that aims to ensure compliance with European data protection standards for data processing in the United States. Every company certified under the DPF commits to adhering to these data protection standards. For more information, you can visit the provider's link: Link to DPF Certification.

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, duration of visit, operating systems used, and the user's origin. This data is assigned to the user's respective device. It is not assigned to a user ID.

Furthermore, we can record your mouse and scroll movements and clicks with Google Analytics, among other things. Google Analytics also uses various modeling approaches to supplement the collected data and employs machine learning technologies for data analysis.

Google Analytics uses technologies that allow the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information about the use of this website collected by Google is usually transmitted to a server in the United States and stored there.

The use of this service is based on your consent under Article 6(1)(a) of the GDPR and § 25(1) of the TTDSG. Consent can be revoked at any time.

Data transfer to the United States is based on the standard contractual clauses of the European Commission. Details can be found here: Google Privacy Shield Certification.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the United States that aims to ensure compliance with European data protection standards for data processing in the United States. Every company certified under the DPF commits to adhering to these data protection standards. For more information, you can visit the provider's link: Link to DPF Certification.

Browser Plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: Google Analytics Opt-out Browser Add-on.

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: Google Analytics Privacy Policy.

Google Signals

We use Google Signals. When you visit our website, Google Analytics collects visitor data, including your location, search history, YouTube history, and demographic data (visitor data). This data can be used for personalized advertising with the help of Google Signals. If you have a Google account, visitor data from Google Signals is associated with your Google account and used for personalized advertising messages. The data is also used to create anonymized statistics on user behavior.

Data Processing Agreement

We have entered into a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Conversion Tracking

This website uses Google Conversion Tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google Conversion Tracking, Google and we can determine whether the user has performed certain actions. For example, we can evaluate how often certain buttons on our website have been clicked and which products have been viewed or purchased most frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information that personally identifies the user. Google uses cookies or similar recognition technologies for identification purposes.

The use of this service is based on your consent under Article 6(1)(a) of the GDPR and § 25(1) of the TTDSG. Consent can be revoked at any time.

For more information on Google Conversion Tracking, please refer to Google's privacy policy: Google Privacy Policy.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the United States aimed at ensuring compliance with European data protection standards for data processing in the United States. Every company certified under the DPF commits to adhering to these data protection standards. For more information, you can visit the provider's link: Link to DPF Certification.

6. eCommerce and Payment

Providers Processing of Data (Customer and Contract Data)

We only collect, process, and use personal data to the extent necessary for the establishment, content-related design, or modification of the legal relationship (inventory data). This is done on the basis of Article 6(1)(b) of the GDPR, which allows the processing of data for the performance of a contract or pre-contractual measures. We only collect, process, and use personal data regarding the use of this website (usage data) to the extent necessary to enable the user to use the service or to bill for it.

The customer data collected will be deleted after the order is completed or the business relationship is terminated. Legal retention periods remain unaffected.

Data Transmission for Contract Execution in Online Shops, Retailers, and Shipping of Goods

We transmit personal data to third parties only if this is necessary within the scope of contract processing, for example, to companies entrusted with the delivery of goods or the financial institution engaged for payment processing. Further transmission of data will not occur or will only occur if you have expressly consented to the transmission. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Payment Services

We integrate payment services from third-party companies on our website. When you make a purchase from us, your payment data (e.g., name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. The respective provider's contractual and data protection provisions apply to these transactions. The use of payment service providers is based on Article 6(1)(b) of the GDPR (contract processing) and, in the interest of a smooth, convenient, and secure payment process, Article 6(1)(f) of the GDPR. If consent is requested for certain actions, Article 6(1)(a) of the GDPR is the legal basis for data processing; consent can be revoked at any time.

The following payment services/payment service providers are used on this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

Data transfer to the United States is based on the standard contractual clauses of the European Commission. Details can be found here: PayPal Data Transfer Details.

For details, please refer to PayPal's privacy policy: PayPal Privacy Policy.
 

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Cookies

The Internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, as well as activate the automatic deletion of cookies when closing the browser. When disabling cookies, the functionality of this website may be limited.