General Terms and Conditions (GTC)

§ 1 Contracting Parties

Based on these General Terms and Conditions (GTC), a contract is concluded between the customer and ReLux GmbH, represented by Markus Schlegel, located at:

Im Böttlin 6

88699 Frickingen

Germany

Trade Register: Freiburg i.Br.

Trade Register Number: HRB 709376

VAT Identification Number: DE287289602

Hereinafter referred to as the provider.

§ 2 Prices, Shipping Costs, Return Costs

All prices are final prices and include statutory value-added tax. In addition to the final prices, additional costs are incurred depending on the shipping method, which will be displayed or communicated before the order is dispatched. If there is a right of withdrawal and this is used, the customer shall bear the cost of the return. Our offers are subject to change without notice. Technical changes as well as changes in form, color, and/or weight remain reserved within reasonable limits.

§ 3 Payment Conditions

The customer exclusively has the following payment options: advance payment, payment service provider (PayPal), cash payment upon collection. No further payment methods are offered and will be rejected.

The invoice amount must be transferred in advance to the account specified there after receipt of the invoice, which contains all the information for the transfer and is sent by email. When delivered by cash on delivery, the cash on delivery amount is paid in cash to the deliverer upon delivery, whereby the deliverer charges a cash on delivery fee. When using a trustee service/payment service provider, this enables the provider and the customer to process the payment among themselves. In this case, the trustee service/payment service provider forwards the payment from the customer to the provider. For more information, please refer to the website of the respective trustee service/payment service provider. The invoice amount can also be paid in cash in the provider's business premises during normal business hours, less any shipping costs incurred. The customer is obligated to make the payment within 14 days after receiving the invoice, without any deduction, to the account specified on the invoice. Payment is due from the invoice date without any deduction. After expiry of the payment deadline, which is thus determined by the calendar, the customer is also in default without a reminder. Offset with counterclaims of the customer is excluded unless these are undisputed or legally established.

§ 4 Delivery Conditions

The goods are dispatched immediately after receipt of the order. The provider sends the order from its own warehouse as soon as the entire order is in stock there. The customer will be informed immediately about any delays.

If the provider has a permanent impediment to delivery, in particular force majeure or non-delivery by its own suppliers, although a corresponding cover transaction was made in time, the provider shall have the right to withdraw from a contract with the customer in this respect. The customer will be informed of this immediately, and any services received, in particular payments, will be refunded.

§ 5 Retention of Title

We reserve ownership of the goods until full payment is made. For entrepreneurs, we reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full.

§ 6 Warranty

Consumers have a legal right to warranty for the services offered in accordance with the relevant provisions of the German Civil Code (BGB). If there is a deviation from this, the warranty is based on the regulations set out in the General Terms and Conditions (GTC).

§ 7 Contract Design

The contract text is stored by the provider. The customer has no option to access the stored contract text directly. The customer can correct errors in the input during the ordering process. To do this, the customer can proceed as follows: Use the navigation buttons (forward-backward) in the shop.

§ 8 Right of Withdrawal and Customer Service

Cancellation Policy

Right of Withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day:

In the case of a purchase contract: on which you or a third party designated by you, who is not the carrier, take(s) possession of the last goods. In the case of a contract for multiple goods ordered by the consumer in one order and delivered separately: on which you or a third party designated by you, who is not the carrier, take(s) possession of the last goods. In the case of a contract for the delivery of goods in multiple partial shipments or pieces: on which you or a third party designated by you, who is not the carrier, take(s) possession of the last partial shipment or piece. In the case of a contract for regular delivery of goods over a fixed period of time: on which you or a third party designated by you, who is not the carrier, take(s) possession of the first goods.

In the event of several alternatives coinciding, the last point in time shall be decisive.

To exercise your right of withdrawal, you must inform us (ReLux GmbH, Markus Schlegel, Im Böttlin 6, 88699 Frickingen, Phone: 07554 987 270) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You can use the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, ReLux GmbH, Markus Schlegel, Im Böttlin 6, 88699 Frickingen, Phone: 07554 987 270, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

End of Cancellation Policy

§ 9 Disclaimer

Claims of the customer for damages are excluded, unless otherwise specified for the following reasons. This also applies to the representative and vicarious agents of the provider if the customer asserts claims for damages against them.

Excluded are claims for damages of the customer due to injury to life, body, health, or essential contractual obligations which must necessarily be fulfilled in order to achieve the contract objective. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or vicarious agent.

§ 10 Assignment and Pledge Ban

Claims or rights of the customer against the provider may not be assigned or pledged without the consent of the provider, unless the customer has demonstrated a legitimate interest in the assignment or pledge.

§ 11 Language, Jurisdiction, and Applicable Law

The contract shall be drafted in German. The further execution of the contractual relationship shall be in German. German law shall exclusively apply.

For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the country of the consumer's habitual residence is not withdrawn. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law, or special funds under public law is 88699 Frickingen.

§ 12 Data Protection

In connection with the initiation, conclusion, execution, and reversal of a purchase contract on the basis of these GTC, data from the provider is collected, stored, and processed. This is done within the framework of legal regulations. The provider does not pass on personal data of the customer to third parties unless he is legally obliged to do so or the customer has expressly consented to this. If a third party is used for services in connection with the processing of processing processes, the provisions of the Federal Data Protection Act are observed. The data provided by the customer in the course of the order will only be processed in order to contact you within the scope of the contract and only for the purpose for which the data was provided.

The data will only be passed on to the shipping company commissioned with the delivery of the goods to the extent necessary. The payment data will be passed on to the credit institution commissioned with the payment. Insofar as the provider is subject to retention periods of a commercial or tax nature, the storage of some data may take up to ten years. During the visit to the provider's internet shop, anonymized data that does not allow any conclusions to be drawn about personal data and are not intended for this, in particular IP address, date, time, browser type, operating system, and visited pages, are logged.

Upon request of the customer, the data of the customer will be deleted, corrected, or blocked within the framework of the legal regulations. Free information about all personal data of the customer is possible. For questions and requests for deletion, correction, or blocking of personal data as well as collection, processing, and use, the customer

the customer can contact the following address: ReLux GmbH, Markus Schlegel, Im Böttlin 6, 88699 Frickingen, Phone: 07554 987 270, info@re-lux.eu

More information about data protection can be found here.

§ 13 Severability Clause

The invalidity of a provision of these GTC shall not affect the validity of the other provisions.

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